Touch Care is committed to safeguarding the privacy and dignity of all individuals who interact with Touch Care's services. This Privacy Policy aligns with the NDIS Practice Standards on Privacy and Dignity, ensuring compliance with legal and ethical obligations to protect personal information.

Touch Care collect personal information only as necessary to provide quality support and services. This includes details such as your name, address, contact information, and information specific to the support services you require. Non-personal information, such as your interactions with Touch Care's website, may also be collected to improve service delivery and user experience.

Touch Care use your information solely to provide and manage services under the NDIS framework, facilitate communication, fulfil regulatory requirements, and ensure that your rights and dignity are upheld. We will always seek your informed consent before collecting, using, or sharing your information unless otherwise required by law.

We may share your information with third parties only when necessary to provide NDIS-related services, such as engaging with allied health professionals, contractors, or external service providers. All third parties are bound by strict confidentiality agreements to ensure your information is handled in compliance with the NDIS Practice Standards.

You have the right to access, review, and correct your personal information at any time. Requests can be made by contacting Touch Care directly, and Touch Care will respond promptly. Additionally, you can withdraw consent or request the deletion of your information, subject to legal and contractual obligations. Our commitment is to respect your autonomy and ensure that your choices are honoured wherever possible.

We implement robust measures to protect your personal information, including secure storage systems, restricted access protocols, and staff training on privacy principles. However, no system can be entirely secure, and Touch Care encourage you to contact Touch Care immediately if you suspect any breach of your information.

We retain your information only for as long as required to fulfil service obligations or comply with applicable laws. Once your information is no longer needed, it will be securely destroyed or anonymized in accordance with best practices and legal requirements.

Our services are inclusive and respect the rights of all individuals, including children and vulnerable persons. We do not collect or use information from individuals under the age of 18 without appropriate consent from their parent or guardian.

This Privacy Policy is reviewed regularly to ensure compliance with NDIS standards and evolving legal requirements. Updates will be communicated through Touch Care's website or directly to you as appropriate. The effective date will always reflect the latest revision.

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact Touch Care at info@touchcare.support