Quality & Safety

Your safety, dignity and wellbeing are important to us.

Touch Care is committed to providing support responsibly, ethically and in accordance with the requirements that apply to the services we provide.

Safe and respectful support

We take reasonable steps to identify and manage risks while recognising that participants have the right to make choices and participate in everyday life.

Safety is considered alongside dignity, independence and individual choice rather than being used unnecessarily to restrict someone's life.

Privacy and confidentiality

We respect your privacy and handle personal information carefully.

Information is only collected where it is reasonably required to provide or manage services, meet our obligations or where you have otherwise agreed to its collection.

You can read more about how we manage personal information in our Privacy Policy.

[Privacy Policy]

Your rights

When receiving support from Touch Care, you have the right to be treated fairly and respectfully.

You have the right to make choices, ask questions, raise concerns, provide feedback and make a complaint.

Raising a concern or complaint will not affect your right to receive respectful support.

Feedback helps us improve

We want to know when we are doing something well and when something could be better.

Feedback can be provided directly to Touch Care, and participants may also choose to raise concerns through relevant external organisations.

[Your Voice]

Continuous improvement

Quality is not something we consider once and forget about.

We review our practices, listen to feedback and look for opportunities to improve the way support is provided as Touch Care develops.