Our Approach

Good support should fit into your life, not require your life to fit around a service.

At Touch Care, we take a person centred approach to support. That means starting with you: what matters to you, what you enjoy, what you want help with and what you would like to work towards.

Choice and control

You have the right to make decisions about your own life.

We will listen to your preferences, respect your choices and involve you in decisions about how your support is provided.

Where appropriate, we can also work collaboratively with family members, carers and other people you choose to involve.

Consistency matters

Building trust takes time.

We value consistency because getting to know someone properly helps us understand their communication, routines, preferences, strengths and the things that make support work well for them.

Our small service model allows us to focus on building genuine, reliable working relationships.

Building independence

Support does not always mean doing something for someone.

Sometimes good support means doing something together. Sometimes it means providing encouragement, prompting or guidance. Sometimes it means stepping back and giving someone the opportunity to do something themselves.

We aim to provide the level of support you need while creating opportunities to build confidence, skills and independence.

Dignity and respect

Everyone deserves to be treated with dignity.

We respect privacy, culture, identity, relationships, personal preferences and individual ways of doing things.

We also recognise your right to take reasonable risks and make choices that others may not necessarily make for themselves.

Support that can evolve

Needs, circumstances and goals can change.

We encourage open communication about what is working, what is not and whether support needs to change.

You should always feel comfortable telling us when something could be done differently.